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Call our UK based call centre for a quote
Quoteline: 0845 609 0323

Policy summary

Want to know more about our policies?

Click here for our policy summary

How to make a claim

To report a claim or if you have had an accident or breakdown and require assistance then call our 24 HOUR helpline number 0800 389 1708 and speak to one of our UK based team.

More information on how to make a claim

Contact us

If you would like to write to us, please address your correspondence to:

The Minibus and Coach Club Ltd
Mill Court,
Mill Street,
Stafford,
ST16 2AX

Or alternatively contact us by:

Tel: 0845 609 0323
Fax: 0845 603 7844
Email: info@minibusclub.co.uk

Trading Hours: 9:00 am to 5:00 pm Monday - Friday

Got a complaint?

The Minibus and Coach Club Limited is committed to providing a professional and efficient service. However, should this not occur and you wish to make a complaint, we will ensure that your complaint is handled fairly and promptly.

Should you complain:

  • We will acknowledge receipt of your complaint promptly and no later than five working days after we receive it from you;
  • Your complaint will be reviewed by a dedicated person responsible for complaints who would not have been involved in the circumstances relating to your complaint;
  • We will contact you again once we have reviewed your complaint and will try to respond to the issues raised as promptly as we can and certainly within 4 weeks of the date your complaint was received by ourselves; and
  • If we still have not been able to provide you with a final response after 8 weeks, we will provide you with a further report on our progress (including the reason(s) why the delay has occurred) and notify you of an actual date by which we believe we will be able to provide you with our final response.

Should we be unable to resolve your complaint to your satisfaction, you may have a right to refer the complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service (‘FOS’)

FOS is an independent body established to consider complaints against firms like ours where an “eligible complainant” is unhappy about the way their complaint has been handled by the firm or the decision it has reached.

FOS will consider matters referred to it by:

  • Private individuals; or
  • A ‘Micro-enterprise’.

‘Micro-enterprises’ will be able to bring complaints to the ombudsman as long as they have an annual turnover of under EUR2 million and fewer than ten (10) employees.

  • Charities with an annual income of less than £1 million; or
  • A trustee of a trust with net assets of less than £1 million.

We will provide you with information about FOS at the time we provide you with either a final response to your complaint or where we provide you with details of our progress after eight weeks from receipt of your complaint.

Please do not hesitate to contact us if you have any queries or concerns at any time during our review of your complaint.